FAQ

Shipping

All Ok Fine Jewelry is made to order. Please allow 10-15 business days for your item to ship. If you require your item by a certain date please e-mail us hello@okfine.jewelry and we will do our best to acomodate your request

Within North America

All parcels are shipped tracked and express via UPS. Shipping is free within North America

International

All parcels are shipped tracked and express via UPS. Shipping is free $18.00 flat rate globally. 

Duties & Taxes

Customers are responsible for the payment of any duties or taxes due by your destination country upon delivery.  

 

Returns

Returns are allowed within 7 days of delivery, and exchanges within 14 days of delivery. Kindly e-mail hello@okfine.jewelry to process a return. The customer is responsible for return shipping payment. 

Ok Fine Jewelry free return shipping on exchanges within North America. Kindly e-mail us within 14 days of delivery for a shipping return label. 

 

Repairs

Ok Fine Jewelry will do our best to repair or replace any merchandise which has broken. If your item is no longer available or cannot be replaced you will be issued a gift credit. 

 

Customization

For any engraving, chain length, or customized stones please e-mail hello@okfine.jewelry